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mumms2018 webJoin the mumms Software team, one of New Orleans' Best Places to Work by New Orleans CityBusiness in 2014-2017.

 

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mumms is focused on building a world-class team that is passionate about the mission of hospice and committed to making a difference through our software. We strive to reward excellence and create a fun and collaborative work environment. Our very competitive compensation and benefits packages have put us near the top of the list of New Orleans' Best Places to Work, according to New Orleans CityBusiness.

Our benefits package includes

  • Medical, vision and dental insurance
  • 401k
  • Short & long term disability
  • Life insurance
  • Generous incentive plan
  • Paid time off
  • Catered lunches
  • Company outings
  • On-call life coach

Our company is growing rapidly, and we are always recruiting talented individuals for a variety of roles. Our current job openings are listed below. If you are interested in joining our exciting team, email your resume and cover letter to This email address is being protected from spambots. You need JavaScript enabled to view it. and include the position title in the subject line.

  

IT Manager

  • Reports to: Chief Information Officer (CIO)
  • Location: Corporate Office – New Orleans, LA
  • Status: Full-time, Exempt

mumms Software develops and engineers the revolutionary Hummingbird platform used by hospice and palliative care facilities across the nation. Hummingbird is a visionary new approach to end-of-life EMR software, a full suite designed to aid in both clinical and business operations and compatible with mobile devices and desktop hardware.

The IT Manager is responsible for managing the day to day and strategic IT operations of mumms Software. The IT Manager will lead a small team to achieve strategic and tactical goals. This includes prioritizing technology initiatives and coordinating the evaluation, deployment, and management of current and future technologies. Using an active and practical approach, the IT Manager will assist in attaining the company’s established strategic goals. The IT Manager will be responsible for ensuring top-quality, internal systems support, and seamless interaction between IT and various business units.

Job  Responsibilities 

  • Oversee the deployment, monitoring, maintenance, development and support of all hardware and software including hosted and non-hosted servers such as web, email, calendar, IM, file sharing, etc.
  • Monitor public cloud expenditures and ensure optimal usage.
  • Develop and implement all IT policies and procedures including HIPAA, privacy, security, and disaster recovery.
  • Ensure company network, workstations, and servers are available and secure
  • Manage the IT department, providing strategic and operational guidance
  • Troubleshoot customer and internal issues with software and servers
  • Quickly diagnose system hardware, software, or operator problems and recommend corrective action
  • Determine business and customer priorities, project-manage their issues using appropriate methodologies (Kanban, Scrum, etc.), expediting and following-up as necessary to guarantee customer satisfaction.
  • Serve as part of the dev-ops team
  • Develop and maintain IT support tools and procedures, and ensure their documentation in the knowledge base

Requirements 

  • Bachelor’s degree in Computer Science/Engineering or related field. Relevant experience will be considered.
  • Demonstrate knowledge of programming and network administration skills
  • Have a high degree of proficiency on the Linux command line.
  • Good experience in script programming, such as BASH.
  • Demonstrate knowledge of SQL, XML HTML, CSS and JavaScript.
  • Expert user of common IT Support Tools, including helpdesk, knowledge base, and remote control software.
  • Excellent communication skills, including the ability to communicate with customers verbally, through IM, and email.
  • Advanced server diagnostics, troubleshooting, and root cause analysis skills
  • Enterprise network engineering and administration of Mac OS X and Linux servers (domain controllers, LDAP, login scripting, email, etc.) and Mac OS X, Linux, and Windows clients.
  • A strong understanding of Windows and Mac OS X including, knowledge of differences between OS versions, a thorough understanding of the file systems, ability to manage and troubleshoot user and security group accounts, and monitor and analyze system performance
  • Experience with containerization (specifically Docker, Kubernetes, OpenShift) and Cloud Technologies (particularly Google Cloud Platform) a plus
  • Familiarity with microservice architecture and deployment
  • Knowledge of HIPAA policies and procedures, a strong plus.
  • Ability to work effectively and efficiently with very limited supervision.
  • Must have a flexible schedule and be available for on-call duties outside normal work hours including during weekends and holidays.

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Level One Software Support Technician

  • Reports to: Director of Customer Support
  • Location:  Corporate Office
  • Status:  Full Time – Non-Exempt
  • Pay rate: $13-$15 per hour
  • Must have authorization to work in the U.S. without Visa sponsorship 

Level 1 Software Support Technician provides customer service and support to clients. Uses technical skills to resolve matters.   

Advancement and growth opportunities available!

Core Responsibilities:

  • Provide first level contact and convey resolutions to customer issues
  • Track, route and redirect problems to correct resources
  • Update customer data and produce activity reports
  • Walk customers through problem solving processes
  • Follow up with customers, provide feedback and see problems through to resolution
  • Ensure proper recording, documentation and closure
  • Recommend procedure modifications or improvements
  • Preserve and grow knowledge of procedures, products and services
  • Any other job duties as requested by manager/supervisor.

Key Competencies / Required Skills:

Customer Support

  • Excellent customer service skills
  • Strong written and verbal communication
  • Strong initiative and problem solving skills
  • Effective time management to meet client and project demands
  • High level organizational skills and ability to follow processes

Technical

  • Ability to learn and use new software systems
  • Intermediate to advanced computer skills (Word, Excel, Windows)
  • Good typing and data entry skills
  • Must possess the following knowledge with respect to each of these operating systems: Windows XP, Windows Vista, Windows 7, Windows 10, Mac OS X
    • Thorough understanding of the file system
    • Ability to use a standard text editor to edit files
    • Monitor, manage, and troubleshoot access to files and folders
    • Configure access permission for folders
    • Troubleshoot and interpret Access Denied messages
    • Answer end-user questions related to printing locally
    • Troubleshoot security settings
    • Monitor and analyze system performance

Preferred Technical Skills

  • Mac experience
  • Knowledge of Jira, KB Manager Pro and LogMeIn Rescue
  • Experience using remote support tools, including helpdesk, knowledge base and remote control software
  • Command line basic commands
  • Good knowledge of the Linux operating system, including:
    • Ability to navigate a linux file system
    • Ability to use a linux text editor
    • Knowledge of basic unix commands including, but not limited to Tutorials 1 - 6 at http://www.ee.surrey.ac.uk/Teaching/Unix/
    • Experience with wildcards, redirection, pipes, regular expressions, find, grep, sed and awk a definite plus
  • Good knowledge of XML and the ability to edit XML using a text editor
  • Basic knowledge of SQL
  • Past programming and/or web development using any of HTML, Javascript, CSS, Perl, SQL, XML, XSLT, Xpath, C/C++, or Java a plus
  • Excellent diagnostic capabilities

 

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Reports to: Director of Customer Support
Location: Corporate Office
Status: Full Time - Non-Exempt
Must have authorization to work in the U.S. without Visa sponsorship