Join the mumms Software team, one of New Orleans' Best Places to Work by New Orleans CityBusiness in 2014-2017.
mumms is focused on building a world-class team that is passionate about the mission of hospice and committed to making a difference through our software. We strive to reward excellence and create a fun and collaborative work environment. Our very competitive compensation and benefits packages have put us near the top of the list of New Orleans' Best Places to Work, according to New Orleans CityBusiness.
Our benefits package includes
Medical, vision and dental insurance
Short & long term disability
Generous incentive plan
Paid time off
On-call life coach
mumms Software develops and engineers the revolutionary Hummingbird platform used by hospice and palliative care facilities across the nation. Hummingbird is a visionary new approach to end-of-life EMR software, a full suite designed to aid in both clinical and business operations and compatible with mobile devices and desktop hardware.
The IT Manager is responsible for managing the day to day and strategic IT operations of mumms Software. The IT Manager will lead a small team to achieve strategic and tactical goals. This includes prioritizing technology initiatives and coordinating the evaluation, deployment, and management of current and future technologies. Using an active and practical approach, the IT Manager will assist in attaining the company’s established strategic goals. The IT Manager will be responsible for ensuring top-quality, internal systems support, and seamless interaction between IT and various business units.
Oversee the deployment, monitoring, maintenance, development and support of all hardware and software including hosted and non-hosted servers such as web, email, calendar, IM, file sharing, etc.
Monitor public cloud expenditures and ensure optimal usage.
Develop and implement all IT policies and procedures including HIPAA, privacy, security, and disaster recovery.
Ensure company network, workstations, and servers are available and secure
Manage the IT department, providing strategic and operational guidance
Troubleshoot customer and internal issues with software and servers
Quickly diagnose system hardware, software, or operator problems and recommend corrective action
Determine business and customer priorities, project-manage their issues using appropriate methodologies (Kanban, Scrum, etc.), expediting and following-up as necessary to guarantee customer satisfaction.
Serve as part of the dev-ops team
Develop and maintain IT support tools and procedures, and ensure their documentation in the knowledge base
Bachelor’s degree in Computer Science/Engineering or related field. Relevant experience will be considered.
Demonstrate knowledge of programming and network administration skills
Have a high degree of proficiency on the Linux command line.
Good experience in script programming, such as BASH.
Expert user of common IT Support Tools, including helpdesk, knowledge base, and remote control software.
Excellent communication skills, including the ability to communicate with customers verbally, through IM, and email.
Advanced server diagnostics, troubleshooting, and root cause analysis skills
Enterprise network engineering and administration of Mac OS X and Linux servers (domain controllers, LDAP, login scripting, email, etc.) and Mac OS X, Linux, and Windows clients.
A strong understanding of Windows and Mac OS X including, knowledge of differences between OS versions, a thorough understanding of the file systems, ability to manage and troubleshoot user and security group accounts, and monitor and analyze system performance
Experience with containerization (specifically Docker, Kubernetes, OpenShift) and Cloud Technologies (particularly Google Cloud Platform) a plus
Familiarity with microservice architecture and deployment
Knowledge of HIPAA policies and procedures, a strong plus.
Ability to work effectively and efficiently with very limited supervision.
Must have a flexible schedule and be available for on-call duties outside normal work hours including during weekends and holidays.