We are currently recruiting talented individuals for the roles listed below. If you are interested in joining our exciting team, please email your resume and cover letter to resume@mumms.com and include the position title in the subject line.

Sales Account Executive
Status: Full Time – Exempt
Must have authorization to work in the U.S. without Visa sponsorship

mumms® Software seeks a highly motivated Sales Account Executive to join our dynamic team. Amidst a competitive market, our technology solutions allow hospice and palliative care agencies to differentiate themselves and provide tools to successfully run their businesses. The Account Executive will employ a consultative sales process while hunting for new business and leverage existing relationships to increase recurring revenue. Compensated through a competitive base pay and commission structure.

In addition to the above, essential functions include:

  • Generate new business by prospecting, conducting market analysis and cold calling

  • Drive the entire sales process: target top prospects, identify solutions, qualify leads, identify and get to decision makers & key influencers, identify and sell against obstacles, conduct software demonstrations, negotiate and close sales

  • Explain technical, industry, and market facts to position mumms Software as a competitive solution

  • Sales pipeline and forecast coordination

  • Leverage cross-functional resources to achieve results and meet current/prospective client needs

  • Stay abreast of current hospice industry trends and market competition

  • Act as a “solutions expert" consultant by helping partners with their unique critical business issues and strategic initiatives

  • Work with the sales team to share ideas and new business development strategies

  • Contract development and execution

  • General Account Management duties especially after-market sales to existing clients

    Preferred Skills/Requirements

  • 1-3 years of sales experience

  • Demonstrated track record in closing new business and exceeding sales targets

  • Proven ability to push past rejection and achieve results

  • Strong verbal and written communication skills with the ability to build and deliver powerful presentations

  • Driven and motivated self-starter

  • Ability to work efficiently, effectively, and independently

Software Support Technician (Level 1)

Status: Full Time – Non-Exempt
Must have authorization to work in the U.S. without Visa sponsorship

mumms® Software empowers hospice and palliative care providers with comprehensive clinical and business software that is flexible and easy to use. From the initial referral through the bereavement process, our secure, web-based software makes it easier for providers to focus on the hospice mission. For over 30 years, mumms® Software has led the EMR industry in providing cutting-edge tools, adopting new technology, and improving the lives of clinicians and patients.

We are seeking a Level 1 Software Support Technician to join our Customer Support Team. Level 1 Software Support Technicians engage directly with clients to provide premium customer service and software support.

Core Responsibilities:

 ● Provide first level customer support via phone and remote support channels

 ● Triage, track, route and redirect problems to correct resources

 ● Communicate effectively, positively, and empathetically with clients and team members

 ● Walk customers through problem solving processes via phone and remote support channels

 ● Follow up with customers, provide feedback, and see problems through to resolution

 ● Ensure proper recording, documentation and closure of support requests

 ● Preserve and grow knowledge of procedures, products and services

 ● Any other job duties as requested by manager/supervisor.

Key Competencies / Required Skills:

Customer Support
 ● Excellent customer service skills

 ● Effective written and verbal communication

 ● Strong initiative and problem-solving skills

 ● Effective time management to meet client and project demands ● High level organizational skills

 ● Excellent typing and data entry skills

 ● Ability to quickly learn, use, and support new technologies

 ● Intermediate to advanced computer skills working with Microsoft Office: Excel, Word, Outlook, and Teams

 ● Knowledge of the following with respect to Windows, MacOS X, iOS:

    • Thorough understanding of file systems
    • Excellent diagnostic capabilities
    • Monitor, manage, and troubleshoot access to files and folders
    • Troubleshoot security settings
    • Monitor and analyze system performance

Preferred Technical Skills:

  • Experience using remote support and training technologies, especially JIRA and LogMeIn Rescue

  • Basic knowledge of SQL, command line, and Linux