In today’s healthcare landscape, transparency and accessibility aren’t just nice to have—they’re regulatory requirements. A recent CMS rule is pushing hospice organizations to modernize how they share patient information with families and caregivers. The good news? mumms® Software is already ahead of the curve.
🚨 What’s Changing?
Under the CMS Interoperability and Patient Access Final Rule (CMS‑9115‑F), healthcare providers—including hospices—must give patients (and their authorized caregivers) access to their clinical records in a secure, digital format.
Families now expect—and deserve—real-time access to vital information about their loved one’s care.
What Does This Mean for Hospice Providers?
Hospice care is deeply personal, and communication between staff and family members is critical. These new requirements simply formalize what many providers already strive to do: offer compassionate, transparent care.
But from a compliance standpoint, this rule also means that your hospice agency must:
✅ Provide digital, read-only access to patient information via a secure portal or app
✅ Include key data like medications, assessments, visit notes, demographics, and care plans
✅ Ensure no information blocking, meaning caregivers can access the information they need, when they need it
✅ Maintain security and HIPAA compliance throughout
Why This Matters for Your Agency
Failing to meet these guidelines could not only result in penalties but also erode trust with patients and their families. At the same time, doing it well offers real benefits:
✅ Builds confidence and trust with families
✅ Reduces inbound calls and confusion about care plans
✅ Helps prepare caregivers for changes in condition or care needs
How mumms® Software Helps You Stay Ahead
At mumms, we don’t just react to changes—we build for what’s next. That’s why our new Patient Portal is designed with these exact needs in mind.
With our portal, families and caregivers can securely view:
✅ Patient demographics
✅ Care plans and clinical notes
✅ Symptom tracking and assessment summaries (via SmartChart™)
Importantly, all data is read-only, protecting patient privacy while keeping caregivers informed. And because our team has decades of hospice experience, we’ve designed the portal to fit naturally into your workflows—not disrupt them.
🤝 Built by Hospice Experts, for Hospice Providers
mumms Software has supported hospice agencies for over 35 years. Our leadership and support teams come directly from the field, so we understand the emotional, clinical, and regulatory challenges that make hospice unique. This isn’t just about software—it’s about compassionate care backed by tools that work.
📣 Want to Learn More?
We’ll be rolling out resources and training for the Patient Portal in the coming weeks. If you’re already a mumms client, stay tuned for webinars, tip sheets, and setup guides. If you’re not yet using mumms, now’s the time to explore how we can help you meet these new regulations while delivering better care.
📅 Schedule a 15 Minute Walkthrough → to see the Patient Portal in action.
