Prior to joining mumms Software in 2000, Patti studied Management Information Systems at Louisiana State University. Patti’s hospice experience is based on a career of daily contact with hospice organizations across the United States and in Puerto Rico, the Cayman Islands, and Guam. Patti gained first-hand experience as an owner of a hospice. Her years of experience have given her a keen understanding of the unique needs of hospice and palliative care facilities. Patti was asked to use this unique understanding of hospice and her innate dedication to customer satisfaction to redesign and upgrade mumms Customer Support Services. She now leads mumms user support and quality assurance effort, and is central to the communications between mumms Users and mumms Engineering Staff.