Click here for downloadable PDF

To access DDE:

In Internet Explorer browser go to: https://portal.visionshareinc.com/

Once you confirm the certificate, on the left hand of the screen you will see Medicare Interactive Access

To go to Palmetto GBA, choose EDS Data Center-Direct, for all other intermediaries you will choose EDS Data Center (ca-TPX)

From here, Launch Interactive, and you will be taken to the DDE login screen

Note: The ABILITY Secure Exchange Site and CMS DDE require Internet Explorer 9.0 -11.0

Instructions for Installing your DDE Certificate and Troubleshooting the installation can be found on pages 2 – 9 of this document

Installing your DDE Certificate

Attached to this e-mail is your Digital Certificate, which is required to access the ABILITY Secure Exchange Site or CMS DDE.

Use the following steps to install your digital certificate. (Note: The ABILITY Secure Exchange Site and CMS DDE requires Internet Explorer (IE) 8.0 or above.) 

1. Save the attached digital certificate file to your Desktop or a folder on your computer.
2. Locate the digital certificate file that you saved and double click on it. TheCertificate Import Wizardwill launch and display the Welcome to the Certificate Import Wizard screen. Select NEXT to continue.
3. TheFile to Import screen will appear. Select NEXT to continue.
4. When thePasswordscreen appears, enter the password you were given. Select NEXT to continue. (Note: Do not select the check boxes below the password field.)
5. On theCertificate Storescreen, select the option to automatically select the certificate store based on the type of certificate. Select NEXT to continue.
6. TheCompleting the Certificate Import Wizardscreen appears. Select FINISH. At this point, if a security warning dialog box appears asking “Do you want to install this certificate?” answer YES.  (If you do not see this dialog box, simply proceed.) A dialog box will appear to confirm that the import of your digital certificate was successful. When this box appears, select OK.
7. Troubleshooting your DDE Certificate Installation – Follow the steps on pages 3 through 9 to configure your DDE Certificate in Internet Explorer (IE). 

TROUBLESHOOTING YOUR DDE CERTIFICATE INSTALL

Even if the certificate is properly installed on your computer it may not be configured in Internet Explorer (IE), follow these steps to check.

1. Open Internet Explorer.
2. Click on Tools (the gear on right hand side). Then Internet Options.
   
3. Click on Content. To ensure proper configuration of your DDE Certificate, Clear SSL state.
   
4. After that runs click on Certificates and make sure yours is there (check certificate name, expiration date, etc are correct).

If your certificate is not there, follow these steps:

1. Click Import.
2. Run Import wizard.
   

The final step in installing and configuring your DDE Certificate involves adding Compatibility View to your Trusted Sites on Internet Explorer (IE). See below for troubleshooting for each.

Compatibility View

Compatibility View can be added for the portal.visionshareinc.com website by:

1. Access the portal.visionshareinc.com website
2. Click Tool (gear, upper right corner)
   
3. Click Compatibility View Settings
   
4. Click Add to move visionshareinc.com to list of websites with Compatibility View
   

Trusted Sites

To check Trusted Sites, follow these steps:

1. Open Internet Explorer.
2. Go to Tools (gear symbol).
3. Go to Internet Options.
4. Click on the Security tab.
5. Click on Trusted sites then the Sites button.
6. Add the following websites to your trusted sites. If the area is greyed out, then you’ll need to work with your IT contact to add these sites for you:
   • *abilitynetwork.com
   • *visionshareinc.com
   • abilitynetwork.com
   • myabilitynetwork.com
   • visionshareinc.com
7. Close out and restart Internet Explorer and go back into portal.visionshareinc.com.
8. If you continue to see the error, please complete the additional step:
   1. Repeat steps 1-4.
   2. Click on the Custom level button.
   3. Scroll to the section labeled Miscellaneous.
   4. Go to the section labeled Don’t prompt for client certificate selection when only one certificate exists and select the option that is not already select. (Example: If Disable is selected, then select Enable, or vice versa.)

Congratulations! You have completed the certificate installation process.

Once your certificate successfully imported in Internet Explorer, close Internet Explorer browser window completely and reopen.

You should be able to access DDE now via the Ability Portal at: https://portal.visionshareinc.com/

Please contact your training liaison or e-mail hb-help@mumms.com if you require additional instruction.

NOTE: The icon for Microsoft Edge browser  looks extremely similar to the icon for Internet Explorer browser .  Please ensure you are using Internet Explorer.