At mumms®, we don’t just understand hospice—we’ve been there.
When something goes wrong with your EMR—an error before IDG, a question during a survey, a charting workflow that suddenly stalls—you don’t have time to educate your software vendor on what’s happening. You need someone who knows what a cert period is, understands LCDs inside and out, and gets why a nurse might be finishing notes at 9 p.m.
That’s the difference at mumms Software: our support team and leadership aren’t outsiders looking in. They’re former hospice nurses, administrators, compliance officers, and care team members. They’ve been in the field. They’ve run IDG meetings. They’ve lived the pressure—and the purpose—of hospice care.
🧑⚕️ Why It Matters When Support Gets It
Hospice isn’t like any other healthcare setting. It’s deeply human. It’s time-sensitive. And it’s governed by layers of clinical and compliance requirements that only someone with real experience can fully appreciate.
With many vendors, you get a ticket number and a support rep who needs to “loop in someone from product.” At mumms, you get someone who speaks your language from the first hello.
That shows up in:
- Faster resolutions: no need to explain the basics
- Tailored answers: solutions that fit hospice-specific workflows
- Empathetic conversations: support from someone who’s done the job
- Smarter software: our lived hospice experience shaped the product itself
Built By Hospice Veterans—for Hospice Teams
This isn’t just about great support. The expertise of our hospice-seasoned team is baked into mumms Software.
Our clients tell us they can feel the difference:
“When we call mumms, we don’t get bounced around. We talk to someone who’s been in our shoes. That’s why we trust them—not just as a software vendor, but as a partner.”
— Clinical Director, 50-patient nonprofit hospice
What You Get with mumms®
Choosing mumms means choosing a team that knows where the pressure points are—and has already designed for them. It means fewer workarounds. Fewer “we’ll get back to yous.” And more of what you actually need: clear guidance, reliable tools, and support from people who care as much as you do.
Because when you’ve lived hospice, you build differently—and you show up differently.
Ready for software (and support) built by people who truly understand hospice?
Let’s talk. Schedule a conversation →
